Technician, Process

JOB SUMMARY 

Assist Engineer to troubleshoot/debug and repair return RMA boards.

JOB RESPONSIBILITIES/AUTHORIZATION LEVEL 

• Troubleshoot/debug and repair customer return Printed Circuit Board Assembly (PCBA) including RMA boards and Evaluation boards; 

• Handle the day-to-day RMA incoming and outgoing; 

• Maintain daily productivity/workflow reports; 

• Regular reports the status of the RMA to the supervisor; 

• Schedule RMA according to priority, and makes sure that they are completed on time; 

• Contribute to efficiency improvements by reporting findings during repairs that may be suspect issues; 

• Work closely with internal department such as Production, Quality and Engineering as required; 

• Keep track of RMA equipment, and ensures that they are maintained properly; 

• Maintain minimum RMA WIP management;