Job Responsibility Service Advisor duties and responsibilities
Greeting customers and directing them to an available technician
Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
Answering customer questions about service outcomes and consulting with technicians when necessary
Informing customers about potential cost savings and warranty protections
Assisting customer with deciding to fix their car through the dealership’s shop or trading the vehicle in
Overseeing and managing the service center’s scheduling and workflow
Informing customers of changes in service or when their vehicle is ready to be picked up
Job RequirementsMinimum aged 18 aboveMinimum SPM or PMR Able to understand & communicate in English and Malay averagelyAbility to follow instructions and work as part of a team Zero experienced candidates are encouraged to apply, training or coaching provided.Full time worker, able to work on duty roster.
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