Key Responsibilities:
Customer Interaction:
- Handle customer inquiries and provide appropriate solutions or information.
- Process customer orders and ensure timely and accurate delivery of products or services.
- Maintain strong relationships with clients, acting as a liaison between sales teams and customers.
Order Management:
- Prepare and track sales orders, ensuring timely processing and delivery.
- Monitor stock levels and inform the sales team of any product shortages or delays.
Team Collaboration:
- Coordinate with other departments (e.g., marketing, customer service, logistics) to ensure smooth processes.
Administrative Duties:
- Schedule appointments and manage the calendar for the sales team.
- Handle communication with potential clients and current customers, both via phone and email.
- Assist in handling sales documentation, contracts, and other related paperwork.
Skills and Qualifications:
- Excellent communication and interpersonal skills.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Proficiency in MS Office (Excel, Word, PowerPoint).
- Ability to work under pressure and meet deadlines.
- Prior experience in sales or customer service is preferred.
- Ability to speak Chinese is preferred.
