LEAD ASSOCIATE

Key Responsibilities:

• Oversee daily operations and ensure team members meet performance and service standards.
• Act as the first point of contact for team members, providing guidance and support.
• Assist in training and onboarding new employees.
• Monitor workflow, assign tasks, and ensure deadlines are met.
• Handle customer inquiries, escalations, and issue resolution.
• Maintain accurate records of transactions, inventory, or project progress.
• Collaborate with management to implement process improvements.
• Ensure compliance with company policies and procedures.
• Provide feedback to the team and participate in performance evaluations.
• Assist in reporting and data analysis as required.