Job Summary:
The Lead Associate is responsible for overseeing daily operations within their assigned department, ensuring team productivity, quality, and compliance with company policies. This role involves guiding associates, coordinating workflows, and supporting management in achieving business goals.
Key Responsibilities:
1. Team Leadership & Supervision:
- Guide and support associates in completing daily tasks efficiently.
- Assign and monitor work to ensure productivity and accuracy.
- Act as the primary point of contact for team-related concerns.
2. Performance & Quality Monitoring:
- Ensure work meets company standards and quality expectations.
- Provide feedback and coaching to team members.
- Assist in identifying process improvements for efficiency.
3. Coordination & Communication:
- Collaborate with other teams and departments for smooth operations.
- Communicate updates, changes, and goals to associates.
- Escalate critical issues to management as needed.
4. Reporting & Compliance:
- Maintain records of team performance and daily activities.
- Ensure adherence to company policies, safety standards, and regulations.
- Assist in preparing reports for management review.
