The Guest Service Senior Manager's role oversees all aspects of a hotel's front office operations, ensuring exceptional guest experiences by managing the front desk staff, resolving guest complaints, maintaining smooth check-in/check-out procedures, and consistently delivering high standards of service, while also contributing to operational strategies and staff development within the department. Key Responsibilities:Leadership and Supervision:Lead and manage a team of front desk staff, including supervisors, ensuring efficient daily operations and adherence to service standards. Conduct performance evaluations, provide feedback, and implement training programs to develop staff skills. Assign tasks, manage schedules, and address staffing issues. Guest Service Excellence:Ensure a seamless guest experience from arrival to departure, including personalized greetings, prompt room assignments, and addressing guest requests. Actively manage guest complaints, resolving issues promptly and professionally to maintain guest satisfaction. Monitor guest feedback through surveys and online reviews, implementing improvements based on feedback. Operational Management:Oversee front desk operations, including check-in/check-out procedures, room availability management, and key card issuance. Monitor and manage departmental budget, identifying areas for cost optimization Collaborate with other departments (e.g., housekeeping, maintenance) to ensure smooth guest experience